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Association of the Miraculous Medal
Member Services Phone Representative

Member Services Phone Representative

Job Description

 The Member Services Phone Representative handles incoming/outgoing member phone calls, acknowledges WPA mail, maintains various computerized records of correspondence of the members, and gives tours of the Shrine.


1.         Handles incoming/outgoing phone calls to members.    

2.         Acknowledges WPA mail by verifying the letter, making corrections, and updating the member record in a timely and accurate manner on a personal computer and prepares letters for mailing and puts in the proper place so it can be mailed. 

3.         Works evening shift on a team rotation to fulfill member requests by answering phone calls.

4.         Use the current text management software package to keep up-to-date information regarding various situations.

5.         If necessary enters transactions and add or update information pertaining to the member’s record.  This also includes entering post-transactions for all membership types, phone numbers, email addresses, birthday information as well as other tasks.

6.         Researches the member records and past correspondence in order to decide how to fulfill members’ requests.

7.         Conducts tours of the Shrine, Shrine Church, and the seminary grounds. 

8.         Performs other related duties as required.


 Reports to the Member Services Team Leader.



Member Services Representative

Salary Level - "4"



Must demonstrate effective use of basic secretarial skills with speed and accuracy.  Must demonstrate proper use of English grammar and ability to compose letters and inserts as well as phone conversations.  Must be able to function effectively as a team member and be willing to answer all types of mail and phone calls handled by the Member Services Phone Team as the need arises.  This person must have a personal concern for our members and compassion for them and their problems.  Must be able to follow oral and written instructions which describe the methods used to answer all types of personal mail and phone calls.

Must acquire a good working knowledge of the computer codes used on member mail.  Must know how to fulfill member requests for various articles/information prepared by the department.  Must know or learn how to use, to the satisfaction of the Member Services Team Leader, the following:  a personal computer, software on it, and the computerized member record system.

Must have a passion for Catholic spirituality with a particular belief in and support of devotion to the Blessed Mother.

Must work well as a team member and be able to communicate with members of the team and other Association staff and management.