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Association of the Miraculous Medal
Member Services Representative - Bilingual

The Member Services Representative – Bilingual is responsible for providing assistance to Spanish and English speaking members (both phone and correspondence) and maintaining various computerized records of communication with the members.

This is a part-time position working approximately 25-28 hours per week.

Qualifications:

Must be both bilingual and bicultural, understand both English and Spanish languages (fluent in both) as well as have experience with Spanish/Mexican/Hispanic cultural traditions.

Must have a passion and an understanding of Catholic Tradition and spirituality, with a particular belief in, and support of, devotion to the Blessed Mother.

Must demonstrate effective use of basic member relations skills. Must demonstrate proper use of grammar and the ability to compose letters as well as speak correctly and politely in phone conversations.

Must be able to work effectively as a team member. The Member Services Representative – Bilingual must have a personal concern for our members and compassion for them and their problems. Must be able to exercise independent judgment, be a self-starter.

Must have/acquire a good working knowledge of technology (Word, Excel, etc.) and be willing to learn the Association’s database. Must know how to effectively use a personal computer.

Must work well as a team member and be able to communicate with members of the department and other Association staff and management.

Duties

1. Speaks with English & Spanish language members by phone and assists with member inquiries and responds to member questions;

2. Acknowledges mail, whether postal or electronic, on a personal computer, prepares letters for mailing.

3. Reviews Spanish donor reply images using Association’s QCB software and categorizes them for accurate processing and acknowledgment.

4. Uses Association software to maintain information about members and their needs: entering and adding or updating information.

5. Researches member records and past correspondence in order to decide how to fulfill member requests;

6. As time permits, provides support to other teams as needed;

7. Performs other duties as assigned.

The Association of the Miraculous Medal
ATTN: Human Resources Manager
1811 West St Joseph Street, Perryville, MO 63775

jobs@amm.org
EOE